Several fraudulent websites and social media accounts in Italy are unlawfully using the names, brands and company information of Deutsches Reisebüro S.r.l. (DER Viaggi) and DERTOUR Group. These activities are neither operated nor authorised by DERTOUR Group or any of its affiliated companies.
To protect yourself, we recommend that you:
- Exercise caution when encountering travel offers that claim to be connected with DER Viaggi or DERTOUR Group
- Only use official DERTOUR Group websites, brands, and communication channels when making bookings online
- Contact DER Viaggi or DERTOUR Group directly before proceeding if you are unsure whether an offer or online channel is legitimate
- Do not make payments, click on suspicious links, or provide personal or financial information if you have doubts about an offer, website, or social media account
- If you have already made a payment or shared personal or financial information, contact your bank, payment provider, or card issuer immediately and report the incident to the relevant local authorities
Third parties are misusing our company name, brands and corporate details to create the false impression that these activities are connected with our business. The incidents have been reported to the relevant authorities in Italy, and DERTOUR Group is working closely with legal and technical experts and is supporting the ongoing investigations.
We understand the concern and distress this situation has caused and deeply regret the impact on those affected. We take this matter extremely seriously and remain committed to helping prevent further cases.